Refund and Return Policy
Last updated 27 October 2026We want every cup of tea and every spoon of honey to be just right. If something is wrong with your order, here is exactly what we will do about it.
When you get a replacement or refund
You are covered if, when your order arrives:
- the product was damaged while travelling to you, or the pack, jar or outer box is broken or leaking
- you received a bad product, for example spoiled, stale or not as described
- you received the wrong product or the wrong size
- an item from your order is missing
- the product is past its best-before date
- there is a quality problem with a sealed pack, such as moisture, mould or anything that should not be there
In any of these cases, you can return the product within 3 days of delivery. Just connect with us on WhatsApp at +91 97646 93494, explain your case and share photos of the product. You then choose between a free replacement and a full refund.
When we can't accept a return
Because tea and honey are food, we can't resell anything that has left our hands. So we are unable to accept returns when:
- the pack or jar has been opened or used, unless there is a quality problem with it
- you have simply changed your mind after delivery
- the problem is reported more than 3 days after delivery
- the damage happened after delivery, for example from storage in a damp or hot place
Natural raw honey can crystallise or thicken in cool weather. This is normal and not a defect. Stand the jar in warm water for a few minutes and it will turn runny again.
How to raise a request
- Connect with us on WhatsApp within 3 days of delivery at +91 97646 93494 and explain your case.
- Share your order number and photos on WhatsApp, showing the product and the outer box. An unboxing video helps us sort it out faster, but it is not required.
- We reply within 1 working day and confirm a replacement or refund. If we need the item back, we arrange the pickup at no cost to you.
Cancelling an order
- Before it ships: message us with your order number and we will cancel it. Prepaid orders get a full refund.
- After it ships: the order can no longer be cancelled. If something about it is wrong when it arrives, the rules above apply.
- Cash on delivery: if you no longer want a COD order, please tell us before it ships rather than refusing it at the door.
How and when refunds are paid
| How you paid | Where the refund goes | When |
|---|---|---|
| UPI, card or net banking (Razorpay) | Back to the same account or card | Within 5 to 7 working days of approval |
| Cash on delivery | To the UPI ID or bank account you share with us | Within 5 to 7 working days of approval |
Your bank may take a few extra days to show the money in your account. Delivery is free on every order, so nothing is deducted from your refund.
Replacements
Approved replacements are shipped free within 2 to 3 working days. If the product is out of stock, we give you a full refund instead.
Something not right with your order?
Message us with your order number and a photo. A real person from our team will help you.
Email: kadambarico1@gmail.com
Mon to Sat, 9 AM to 6 PM
