Terms and Conditions

About us

This website is run by Kadambari & Co., Katraj Kondhwa Road, Pune, Maharashtra 411046. FSSAI Licence No. 21526080000337. In these terms, "we", "us" and "Kadambari" mean Kadambari & Co., and "you" means anyone who uses this website or buys from us.

Our products

• Our teas and honey are natural products, so colour, taste and texture can vary slightly between batches. Raw honey may crystallise in cool weather, which is natural.
• Product photos are as accurate as we can make them, but the product you receive may look a little different.
• Information on this website is for general guidance only and is not medical advice. If you are pregnant, breastfeeding, have a medical condition or take medicine, please check with your doctor before using our products.

Prices and payment

• All prices are in Indian Rupees and include all taxes. Delivery is free on every order.
• You can pay online through Razorpay (UPI, cards and net banking) or choose cash on delivery.
• If a product is listed at a wrong price because of a mistake, we will contact you before dispatch. You can then accept the correct price or cancel for a full refund.

Orders

• After you order, you receive a confirmation email. Your order is accepted once we dispatch it.
• We may cancel an order if the product is out of stock, the pincode cannot be served, there is a pricing mistake, or the order looks fraudulent. If we cancel, you get a full refund.
• Products are sold for personal use. We may limit quantities per order.

Delivery, returns and refunds

How we deliver your order is explained in our Shipping and Delivery Policy. Replacements, refunds and cancellations are covered in our Refund and Return Policy. Both form part of these terms.

Your account

If you create an account, please keep your password private and your details up to date. You are responsible for orders placed from your account. Tell us straight away if you think someone else has used it.

Reviews and comments

We welcome honest reviews. Please don't post anything false, offensive or unlawful, or anything that belongs to someone else. We may remove content that breaks these rules. By posting a review, you allow us to show it on our website and social media.

Our content and brand

The Kadambari name, logo, photos, text and designs on this website belong to Kadambari & Co. Please don't copy or use them without our written permission.

Our responsibility

We do our best to keep the website accurate and working, but we can't promise it will always be free of errors or interruptions. As far as the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away your rights as a consumer under Indian law.

Privacy

How we collect and use your personal information is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts in Pune, Maharashtra, without affecting your right to approach a consumer commission near you.

Grievance Officer

If you have a complaint, contact our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer, Kadambari & Co.
Kadambari & Co., Katraj Kondhwa Road, Pune, Maharashtra 411046
Email: kadambarico1@gmail.com
Phone: +91 97646 93494

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. The terms that apply to your order are the ones shown when you placed it.